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(L1) Desktop Support - ibank ($30-40k)

Job description

The company is a leading investment bank. They are hiring a Desktop Support Analyst to provide technical support to end users.

Responsibilities:

  • Perform IT helpdesk functions by answering support calls in a shift arrangement.
  • Troubleshoot and resolve PC hardware, printer, and software issues, escalating to 2nd level IT support or 3rd party vendors as needed.
  • Install and troubleshoot computer-related tasks, including network, systems, printers, IPT, software, and hardware.
  • Provide support for dealerboard systems and daily office automation systems.
  • Follow up on user purchase and service subscription requests.
  • Update IT inventory, documentation, and procedures.
  • Relocate PCs, LCDs, and printers internally.
  • Set up and troubleshoot internal video conference meetings.

Requirements:

  • Diploma or higher in Computer Science or related fields.
  • At least 2 years of experience in technical support, including network administration and system operations.
  • Proficiency in market data systems and 3rd party systems such as Reuters, Bloomberg, EBS, Etrali, etc.
  • Solid experience with Active Directory, DNS, MS Exchange, and MS SQL.
  • Effective communication skills with users at different levels. Ability to work independently and as part of a team.
  • Good command of spoken and written English, Mandarin, and Cantonese.
  • Willingness to work on a shift roster, provide on-call support, and work on weekends and public holidays.

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