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Desktop Support Engineer - buyside firm

Job description

The company is a leading investment bank. They are hiring a Desktop Support Engineer to provide technical support to end users on trading floor.

Responsibilities:

  • Perform IT helpdesk functions by answering support calls in a shift arrangement.
  • Troubleshoot and resolve PC hardware, printer, and software issues, escalating to 2nd level IT support or 3rd party vendors as needed.
  • Install and troubleshoot computer-related tasks, including PC setups and deployments for end users, asset management, procurement, user onboarding, hardware relocation
  • Support technical infrastructure projects, including desk moves and expansions
  • Provide support for dealerboard systems and daily office automation systems.
  • Follow up on user purchase and service subscription requests.
  • Update IT inventory, documentation, and procedures.
  • Relocate PCs, LCDs, and printers internally.
  • Set up and troubleshoot internal video conference meetings.

Requirements:

  • Bachelor's Degree or Higher Diploma in Computer Science or related fields
  • At least 5 years of experience in technical support, including network administration and system operations.
  • Proficiency in market data systems and 3rd party systems such as Reuters, Bloomberg, EBS, Etrali, etc.
  • Solid experience with Active Directory, DNS, MS Exchange, and MS SQL.
  • Effective communication skills with users at different levels. Ability to work independently and as part of a team.
  • Basic scripting skills in Powershell/Bash desired
  • Good command of spoken and written English, Mandarin, and Cantonese.
  • Willingness to work on a shift roster, provide on-call support, and work on weekends and public holidays.