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Voice Trading Engineer, Top US ibank, 60 -80k

Job description

Job duties

  • Be the primary technical liaison to voice trading groups
  • Gather requirements from business/technology stakeholders
  • Manage critical and direct communication lines with front line traders, business managers, and development leads
  • Provide technical expertise/advice to both internal and external users
  • Participate in voice trading architecture development from idea to plan, design, and integration for the relevant environments to meet stakeholder requirements
  • Alert operations/support teams to any performance issues affecting the voice trading environment
  • Provide troubleshooting assistance/escalation to support teams as needed for critical production issues and incident management and reporting


  • Excellent analytical, troubleshooting, problem-solving and decision-making skills
  • Strong knowledge troubleshooting Layer 1, Layer 2 and Layer 3 design and troubleshooting
  • Extensive knowledge of voice trading systems, voice recording systems and hoot n holler networks
  • Experience with IPC Unigy systems
  • Experience with NICE voice recording systems
  • Experience with voice recording regulatory requirements and audio surveillance/testing/reporting systems
  • Experience with Cisco CUCM preferred
  • IPC Unigy and NICE certifications
  • Bachelor's degree or equivalent voice trading experience
  • Strong written and verbal communications skills

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