UX/Qualitative Research Assistant Manager

Responsibilities

• Employ the appropriate research methodology to explore and validate the needs, pain points, and requirements of digital banking customers
• Conduct various research activities, including workshops, interviews, and usability testing, throughout all stages of the design process for different products
• Take charge of research preparations, such as participant recruitment, screening, and session scheduling. Additionally, oversee external research vendors for larger-scale projects
• Perform user interviews, workshops, and usability testing, and interpret and synthesize data gathered
• Present and communicate research analysis in a clear and effective manner, ensuring effective delivery to key stakeholders
• Promote the advantages of a user-centered design approach within the broader organization

Requirements

• minimum of three years of professional experience in the research and UX fields
• experience from vendor management and research agencies would be an advantage

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