Team Lead, Complaint Handling, Virtual Bank

Our client is a fast growing virtual banking group with diversified businesses. With their continuous expansion, an excellent opportunity has arisen for a complaint handling professional to join their business to set up their complaint handling function.

Report directly to the Department Head, you will be the start up member of the team to set up complaint handling function for the business. You will set up complaint handling procedures and policies to ensure verbal and written complaints are handled professionally according to services quality standard and regulatory guidelines. You will lead the team perform investigation and analysis on complaints cases and liaise with internal stakeholders to identify areas of improvement. You will set up and maintain complaints handling system and generate management reports. You will also provide compliant handling training to junior staff.
To qualify, individuals must possess:

• Bachelor degree or above in related discipline
• Minimum 8 years' experience in compliant handling/ service quality management/ customer services, preferably gained in banking and/or financial services industry
• Strong analytical, interpersonal and communication skills
• Excellent command in spoken and written English, Cantonese and Mandarin

Contact Monique Yeung on (852) 3103 4339/ monique.yeung@ambition.com.hk or APPLY NOW by clicking the button below quoting reference number MY 243885
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