System Analyst - 2nd Line Support, Legal Sector

Location: Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: HK$300000.00 - HK$480000.00 per annum + attractive remuneration package
REF: BBBH247846_1617877486

System Analyst


  • Ensure company's technology infrastructure meets service standards for systems performance and availability; Includes all client computing (e.g. desktops, laptops, mobiles phones) both within and external to the office and meeting room facilities
  • Assist users with application and system use related queries and maintain communications throughout
  • Effectively triage technology issues, resolving them quickly while escalating more complex issues to relevant teams
  • Identify trends for common problems and deliver workarounds whilst working with the IT Teams to resolve underlying issues
  • Establish good working relationships with the global IT System Analysis team and drive communication
  • Adhere to firm guidelines in relation to call and incident management and communication, contributing to the knowledge bank
  • Assist the broader team in the rollout of projects, such as systems pilot and upgrades, offices moves, or other technology rollouts
  • Ensure policies, including asset allocation and security policies, are maintained


  • 5+ years of working experience (IT) in a professional services environment performing 1st and 2nd line support
  • Experienced in Virtual desktop environment / Citrix Director
  • Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues
  • Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel
  • Proven experience in 2nd line support in the legal sector would be an advantage
  • Legal application experience - iManage/FileSite, Bighand, Carpe Diem and Elite 3e would be desirable
  • Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable
  • Knowledge of Remote Access systems and focusing on supporting remotely
  • Good technical knowledge of Audio Visual hardware and teleconferencing
  • Good command in both spoken and written English and Cantonese

Interested parties please submit your CVs to / Click APPLY NOW.