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- Posted 08 April 2021
- SalaryHK$300000.00 - HK$480000.00 per annum + attractive remuneration package
- LocationHong Kong S.A.R
- Job type Permanent
- DisciplineTechnology
- ReferenceBBBH247846_1617877486
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System Analyst - 2nd Line Support, Legal Sector
Job description
System Analyst
Responsibilities
- Ensure company's technology infrastructure meets service standards for systems performance and availability; Includes all client computing (e.g. desktops, laptops, mobiles phones) both within and external to the office and meeting room facilities
- Assist users with application and system use related queries and maintain communications throughout
- Effectively triage technology issues, resolving them quickly while escalating more complex issues to relevant teams
- Identify trends for common problems and deliver workarounds whilst working with the IT Teams to resolve underlying issues
- Establish good working relationships with the global IT System Analysis team and drive communication
- Adhere to firm guidelines in relation to call and incident management and communication, contributing to the knowledge bank
- Assist the broader team in the rollout of projects, such as systems pilot and upgrades, offices moves, or other technology rollouts
- Ensure policies, including asset allocation and security policies, are maintained
Requirements
- 5+ years of working experience (IT) in a professional services environment performing 1st and 2nd line support
- Experienced in Virtual desktop environment / Citrix Director
- Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues
- Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel
- Proven experience in 2nd line support in the legal sector would be an advantage
- Legal application experience - iManage/FileSite, Bighand, Carpe Diem and Elite 3e would be desirable
- Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable
- Knowledge of Remote Access systems and focusing on supporting remotely
- Good technical knowledge of Audio Visual hardware and teleconferencing
- Good command in both spoken and written English and Cantonese
Interested parties please submit your CVs to Louis.Hui@Ambition.com.hk / Click APPLY NOW.