Site Reliability Engineer - Financial Services

Site Reliability Engineer - Financial Services - Hong Kong

Responsibilities:

You will be responsible for system support and maintenance of internal fund platform and various critical systems, including micro-services
You will utilize ticket system to track all support incidents and problems
You will prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation
You will maintain, review and report of metrics and KPIs
You will ensure system quality, compliance and security controls
You will provide great customer service experience to assist with troubleshooting software and upstream/downstream data issues
You will work with local & offshore development team to manage application batch runs
You will ensure system stability with effective monitoring and failure prevention
You will identify opportunities for automation, and assist with the development of automation systems to address those opportunities

Requirements:

Degree in Information Technology or related discipline
6+ years of experience in system development / support and maintenance
Strong understanding of programming logic concepts, application analysis and design techniques
Strong analytical skill and logical thinking which able to identify problematic area in technical troubleshooting
Experience in incident and problem management and familiar with ITIL
Experience or familiar with Scrum or Agile methodology
Effective communication to articulate technical possibilities
Good understanding of various IT platforms, such as multi-tiers system and micro-services architectures
Familiar with ticket tracking systems, e.g. ServiceNOW, Jira
Experience in job scheduling system such as CA
Experience in coding and debugging programming languages, including but not limited to .NET, NodeJS, Python, Windows batch script
Experience in RDBMS operations, including MSSQL, Oracle, MongoDB
Familiar with middlewares and DevOps tools, e.g. PCF, AKS, APIGee, Kibana, DEVO, NewRelic
Experience in working in a regional production support (7x24) model