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Senior IT Support Analyst - Global Law Firm, 45K

Job description

My client is a well renowned law firm. They are now looking for a Senior IT Support Analyst who specialise in manage electronic documents.

This key position is a regional role and you will gain exposures working with other offices across APAC regions.

Senior IT Support Analyst, Global Law Firm

Duties and Responsibilities:

  • Work with lawyers and staff on the identification and collection of potentially responsive email and electronic documents. Utilize search and collection tools to facilitate identification and collection of responsive documents
  • Process electronic records received in conjunction with the on boarding of new lawyers or the transfer of matters to the Firm
  • Administer process for the collection, review and release of electronic records necessary to comply with file releases associated with client requests. Expected to offer suggestions for process improvement, as appropriate
  • Work with practice groups and Firm administrative departments on guidance for electronic records management and compliance with the Firm's Records Management Policy
  • Oversee and report on the progress of disposition with regards to hardcopy records
  • Execute process for electronic records disposition including email and litigation support data in response to court-ordered document destruction or implementation of Firm retention policies.
  • Execute processes for electronic records access exceptions and other electronic records management related actions
  • Identify electronic record management risks and lead the development of action plans to mitigate identified risks
  • Provide support and guidance for electronic records migrated from shared drives or other electronic records storage areas to archival storage
  • Make decisions on the appropriate document management system for different forms of electronic records
  • Act as a liaison between lawyers and IT regarding issues of electronic records organization, access, retention and disposition
  • Conduct orientation of the Firm's records management policies and processes for new lawyers
  • Develop periodic and ad hoc reports regarding the quality and progress of the electronic records management initiatives
  • Lead the effort to research and assess leading practices and emerging technologies for electronic records management
  • Identify, evaluate and recommend resources and tools


  • 4 years of r IT experience, preferably in a professional services firm
  • Prior experience extracting and exporting data from Symatic's Enterprise Vault, Microsoft Exchange, Purview and NetDocuments
  • Experience with e-discovery tools
  • Experience with programming languages including XML and SQL
  • Advanced knowledge of Microsoft Outlook, including .PST creation and review
  • A strong interest in technology, and experience with information management systems such as records management databases, litigation support systems and document management systems
  • Knowledge of data storage, migration and data conversion techniques
  • Knowledge of records preservation procedures, practices, and techniques
  • Knowledge of document lifecycle management for both hardcopy and electronic documents
  • Experience with content management systems such as Documentum, FileNet, Hummingbird, Open Text, iManage or NetDocuments
  • Experience with records management software such as Filetrail
  • Working knowledge of Microsoft Windows operating system and basic network functions
  • Advanced working knowledge of Microsoft Suite Products such as Excel, Word, Powerpoint, Outlook and OneNote
  • Strong IT sense and proven ability to master a wide range of applications

Please contact Wayne Cheung at +852 3103 4308 or For more information, please visit

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