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Senior Information Technology Analyst, Global Law Firm - 45K

Job description

My client, a well renowned global law firm. They are now looking for an IT support analyst to join their regional service team.

The ideal candidate should be coming from top tier professional service firms with sound knowledge in SCCM, Office 365 mail service administration and Microsoft end user technology exposures.

IT Support Analyst, a global law firm - 45K

Areas of focus and responsibilities

  • Perform technical support functions via phone, remote connection and desk side visits
  • Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures. Close calls when a satisfactory resolution has been achieved
  • Correctly diagnose software and hardware faults and liaise with 3rd party engineers. Incidents should be carried out within reasonable time scales and monitored to resolution
  • Identify major support incidents and liaise with support teams, following the Major Incident process
  • Build and support laptops, desktops, printers and remote devices such as iPhones
  • Assist with user account management and administration
  • IT Induction training for new joiners of the firm.
  • Administer IT asset inventories, ensuring records are kept fully up to date
  • Produce and maintain technical documentation and articles for the knowledge base

Technical skills and qualifications

  • Technical knowledge of supporting Windows 10 Professional in a networked environment
  • Experience of working in a Microsoft Active Directory and Exchange environment
  • Detailed knowledge of the Microsoft Office 365
  • Understanding of networking technologies
  • Knowledge of remote working technologies - Citrix, VPN and DUO 2 factor Administration
  • Mobile phone (iPhone) support and administration using MDM (Airwatch)
  • Experience supporting VDI environments
  • Document Management System - iManage or similar
  • Time Management/Recording - Elite 3E or similar - desired but not essential
  • Being ITIL V3/V4 certified is desirable

Please contact Wayne Cheung at +852 3103 4308 or For more information, please visit

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