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Senior Digital Workplace Engineer - $70-85k

Job description

The company is a leading financial services group in Hong Kong with strong business.



Responsibilities

  • Serve as an L3 technical support specialist for virtualization solutions, focusing on in-depth investigations, permanent resolutions, change management, and bug remediation.
  • Design and implement VDI solutions and virtualization technologies to support diverse user needs.
  • Manage and optimize virtual environments, ensuring high availability, performance, and security of digital workplace solutions.
  • Manage and optimize workplace technologies to ensure high availability, performance, and security.
  • Collaborate with cross-functional teams to gather user requirements and deliver effective solutions.
  • Monitor and troubleshoot issues in digital workplace environments, implementing improvements as needed.
  • Provide technical support and training for end-users on workplace tools and technologies.
  • Maintain documentation for processes, configurations, and best practices in digital workplace solutions.



Requirements

  • Diploma or Bachelor's Degree in Computer Science or relevant
  • Minimum 10 years of work experience in infrastructure service delivery / end-user computing services / VDI solutions
  • Experience with virtualization technologies and digital workplace solutions.
  • Strong knowledge of desktop and application virtualization solutions, eg Citrix, Omnissa Horizon, Azure Virtual Desktop, and other DaaS platforms
  • Proficiency in scripting and automation tools for enhancing efficiency.
  • Familiarity with endpoint management and cloud services.
  • Experience in IT Service Management / IT Operations Manager process
  • Good commands in Chinese (Cantonese speaking) and English is a must

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