Back to jobs Featured

IT support, global insurance company, 30k

Job description

Job duties

  • Provide on site support service to regional users in APAC offices (9am - 6pm)
  • Keep track the ticketing system (ServiceNOW) and escalate to IT manager and other teams if needed.
  • Troubleshoot and fix end-users' problems
  • Perform Install / Move / Add / Change as requested by users
  • Setup and troubleshoot mobile device, such as iPhone, iPad

Requirements

  • 3- 10 years experience supporting regional end users
  • Proactive, can do attitude and independent
  • Basic knowledge in Citrix (not a must)
  • Service oriented, provide VIP and end user support
  • Fluent in English, Cantonese and Chinese

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend