IT Helpdesk Support - FSI Mandarin Required ($20-28k)

My Client is a subsidize company of one of the largest Bank. They are currently trying to hire helpdesk support to join and strengthen their team.

Job Description

• Provide day-to-day first line end-user support
• Participate in helpdesk projects and implementation work
• Assist in negotiation with vendors, outsourcers, and contractors on pricing, procurement and requirement on desktop equipment
• Responsible for PC desktop equipment procurement, delivery, installation and setup as well as invoice payment
• Responsible for keep tracking IT assets with proper inventory control on record keeping, maintenance and related documentation
• Responsible for market data user and customer account setup, installation, maintenance, record keeping and cost allocations on payment
• Liaise with customers to diagnose and report on IT problems

Job Requirement

• Proven working experience in providing help desk support
• Diploma in Information Technology, Computer Science or equivalent
• Previous working experience in Banking is preferred
• Working knowledge of help desk software, databases, and remote control
• Customer service orientation