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- Posted 23 November 2020
- SalaryHK$17000 - HK$19000 per month
- Location
- Job type Permanent
- DisciplineTechnology
- ReferenceBBBH217272_1606114528
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IT Helpdesk Support - Banks ($20-25k)
Job description
My Client is a subsidize company of one of the largest Bank. They are currently trying to hire helpdesk support to join and strengthen their team.
Job Description
- Provide first-level contact and convey resolutions to user issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Walk users through the problem-solving process
- Follow up with users, provide feedback and see problems through to resolution
- Ensure proper recording, documentation, and case closure
- Recommended procedure modifications or improvements
Job Requirement
- Proven working experience in providing help desk support
- Diploma in Information Technology, Computer Science or equivalent
- Previous working experience in Banking is preferred
- Working knowledge of help desk software, databases, and remote control
- Customer service orientation
If you are interested in this position please either submit your CV here or send your CV straight to ronald.lee@ambition.com.hk thanks