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Head of Ecommerce

Job description

About the Role:

  • Set and execute the brand strategy in line with company goals, driving customer engagement and growth across key markets.
  • Own the business P&L, ensuring strong revenue performance, cost control, and sustainable profitability.
  • Deliver a seamless and high-quality customer experience across all channels, reinforcing the brand and positioning.
  • Manage financial performance and KPIs, maximizing margins and working with teams to deliver budgets, forecasts, and reports.
  • Lead an integrated Omni-channel retail model, enhancing online/offline shopping, and digital platforms including web, app, and marketplaces.
  • Guide product selection and merchandising to create a strong, relevant, and differentiated offer for various channels.
  • Oversee day-to-day retail operations across all channels, ensuring efficiency, compliance, inventory control, and excellent after-sales service.
  • Build and manage strategic partnerships, reviewing performance and negotiating commercial terms to support long-term growth.
  • Provide leadership and direction to regional lifestyle teams to strengthen customer engagement through the company
  • Lead, develop, and motivate a high-performing team, fostering a culture of accountability, excellence, and continuous development.

About the Candidate:

  • University degree or equivalent experience, with at least 10 years of relevant experience, including 8 years in retail, e-commerce, marketing, or related fields.
  • Fluent in English and Cantonese; Mandarin is preferred.
  • Strong commercial mindset with a customer-focused approach and proven business results.
  • Solid understanding of retail operations, merchandising, and customer experience.
  • Strong analytical, problem-solving, and decision-making skills.
  • Proven leadership ability to inspire teams and work effectively across functions.
  • Excellent influencing and negotiation skills, with experience managing suppliers and partners.
  • Adaptable and comfortable in a fast-changing retail and e-commerce environment.
  • Entrepreneurial mindset with experience leading change and complex initiatives.
  • Experience with e-commerce or loyalty-based retail models is an advantage.

If you are ready for above, pls share your CV to calvin.wan @ ambition.com.hk