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Enterprise Application Support (30-40k)

Job description


  • Provide in-house technical support for enterprise applications, resolving incidents and assisting users.
  • Troubleshoot and diagnose application issues, implementing effective solutions and workarounds.
  • Log and prioritize incidents, ensuring timely resolution within agreed service level agreements.
  • Coordinate application upgrades, patches, and enhancements, assessing impacts and performing testing.
  • Document application configurations, troubleshooting steps, and best practices for knowledge sharing.
  • Collaborate with internal teams and vendors for issue resolution and system enhancements.
  • Monitor application performance, identify bottlenecks, and optimize system efficiency.
  • Ensure compliance with security policies, data privacy regulations, and industry standards.


  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Experience in in-house enterprise application support, focusing on SAP, Salesforce, ERP, CRM, or similar systems.
  • Proficient in troubleshooting and resolving application issues, including configuration and integration.
  • Familiarity with incident management processes and IT service management best practices.
  • Strong communication skills for effective collaboration with end-users, stakeholders, and vendors.
  • Ability to prioritize tasks and work in a fast-paced environment.
  • Analytical thinking and problem-solving abilities.
  • Understanding of security and compliance standards related to enterprise applications.
  • Good communication skills in Chinese, English and Mandarin.

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