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- Provide in-house technical support for enterprise applications, resolving incidents and assisting users.
- Troubleshoot and diagnose application issues, implementing effective solutions and workarounds.
- Log and prioritize incidents, ensuring timely resolution within agreed service level agreements.
- Coordinate application upgrades, patches, and enhancements, assessing impacts and performing testing.
- Document application configurations, troubleshooting steps, and best practices for knowledge sharing.
- Collaborate with internal teams and vendors for issue resolution and system enhancements.
- Monitor application performance, identify bottlenecks, and optimize system efficiency.
- Ensure compliance with security policies, data privacy regulations, and industry standards.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Experience in in-house enterprise application support, focusing on SAP, Salesforce, ERP, CRM, or similar systems.
- Proficient in troubleshooting and resolving application issues, including configuration and integration.
- Familiarity with incident management processes and IT service management best practices.
- Strong communication skills for effective collaboration with end-users, stakeholders, and vendors.
- Ability to prioritize tasks and work in a fast-paced environment.
- Analytical thinking and problem-solving abilities.
- Understanding of security and compliance standards related to enterprise applications.
- Good communication skills in Chinese, English and Mandarin.
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend