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Digital Platform Manager

Job description


  • Create, oversee, and deliver customer journeys for open banking in collaboration with internal and external partners, ensuring tangible and scalable business outcomes.
  • Generate innovative business models with stakeholders or external entities to address business challenges and generate value for both the Bank and customers, conducting small-scale experiments to assess market acceptance.
  • Collaborate with technology, design teams, product owners, and other bank functions to implement next-generation digital platform initiatives, develop customer journeys, designs, and user requirements.
  • Efficiently manage end-to-end delivery timelines, resource planning, and quality assurance, while engaging with local and regional stakeholders.
  • Serve as a custodian of digital and open banking trends, staying informed about market trends, competitor activities, and technological advancements, and promoting relevant opportunities internally.
  • Ensure compliance with all security controls and maintain the integrity of the Bank, including operational risk management and regulatory requirements.
  • Provide support for post-implementation tasks, such as user training, investigating production problems, conducting post-implementation reviews, and handling escalations.


  • Minimum of 4 years' experience in overseeing digital platforms, initiatives, or enterprise websites.
  • Strong business acumen, particularly in digital development, while also comprehending technical concepts and collaborating with Agile squads and other business teams
  • Previous experience in Technology management, Project Management, or as a Product Owner would be beneficial

If you are interested to learn more, please reach out to Kyra Li at

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