Back to jobs

Customer Service Officer (KYC/ Due Diligence)- Banking 20-25k

Job description

Responsibilities:

  • Ensure all digital account opening cases are handled in compliance with regulatory requirements and internal procedures.
  • Conduct outbound call to follow up with customer on relevant account opening information.
  • Collect & review relevant information, KYC (Know Your Client) documentation and perform customer due diligence (CDD).
  • Able to research on industry/business financial benchmark to support customer's background /net worth.
  • Liaise with internal operation teams to ensure a smooth onboarding experience.
  • Adhere to bank's policies, standards, operations guidelines/ procedures, security and internal control measures and maintain high level of professional integrity.
  • Comply with the compliance and regulatory requirements and code of conduct.

Requirements:

  • Responsible, self-motivated, detailed-oriented, ability to work under pressure & independently.
  • Strong customer-first mindset, proactively anticipates customer needs and resolve problems for customer.
  • Demonstrates commitment to team objectives by taking ownership of responsibilities
  • Good interpersonal, communication skills, and professional telephone manner.
  • Good command of both spoken and written English and Cantonese & Mandarin.
  • Proficient in MS Office applications including Excel, PowerPoint.

Contact Ms. Alexandra Leung at (852) 3103 4312 or APPLY NOW by clicking the button below.


Data provided is for recruitment purposes only.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend