Customer Service Executive

Our client is a fast‑growing international logistics and eCommerce delivery provider offering end‑to‑end cross‑border solutions for global online sellers. To support their expanding business, they are looking for a Customer Service Executive to enhance customer satisfaction and support daily service operations across the Asia region.

Responsibilities:

• Deliver excellent customer service across multiple communication channels
• Handle enquiries and resolve issues promptly to maintain high satisfaction levels
• Support product and service training for clients when required
• Perform general customer service duties including coordination and account support

Requirements:

• Post‑secondary education
• Minimum 3 years' customer service experience, ideally in eCommerce or logistics
• Strong communication, interpersonal, and problem‑solving skills
• Fluent in English, Cantonese, and Mandarin; strong Mandarin is an advantage
• Fast and accurate Chinese typing; proficient with MS Office and IT systems
• Proactive, positive, and collaborative team player