Customer Service Executive

My client is seeking a dedicated and customer-oriented Customer Service Executive to join their team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints efficiently and effectively
• Maintain a high level of product knowledge to provide accurate information to customers
• Collaborate with other departments to resolve complex customer issues
  
  
  

Requirements

• Higher education (Bachelor's degree preferred)
• Minimum of 3 years of experience in a customer service role, preferably in logistics and e-commerce
• Excellent verbal and written communication skills in English and Cantonese, fluency in Mandarin is a big plus
• Proficient in Chinese word processing skills
• Immediately available higher preferred

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