Customer Service and Operation Manager - Electronic Component

Our client is an established electronic component distributor, and they are currently looking for a Customer Service and Operation Manager to join their team.

Key Responsibilities:

• Manage the day-to-day sales support and client service operation.
• Developer effective measurement to enhance operation efficiency and resolve regular issues.
• Lead and mentor a team of sales coordinators to proactively resolve customer-related issues, such as delivery status tracking, customer compliant and order changes.
• Coordinate with internal departments to ensure seamless operations and timely issue resolution.
• Manage the end to end payment process from quotation, approvals, invoicing and ensure timely customer payments and manage credit control.
• Monitor and manage customer inventory to prevent excess or slow-moving stock.
• Support various ad-hoc projects and initiatives as needed.

Qualifications & Skills:

• Bachelor's degree in Business Administration or related discipline.
• A minimum of 8 years of experience in customer support and operation management. Prior experience in electronic component is required.
• Proficient in Excel and SAP is preferred.
• Strong communication skills and proven ability to lead and manage teams effectively.
• Highly detail-oriented with strong customer services skills.
• Skilled in multitasking and prioritizing in a fast-paced environment.
• Fluent in English, Cantonese, and Mandarin is required.