Contact Centre Lead, Virtual Banking

Our client is a fast-expanding Virtual Bank . As part of their expansion, an outstanding opportunity has been arisen for an experienced Contact Centre professional to join the business to run the omni-channel customer contact centre.

Report directly to the Head of Customer Service, you will be the contact centre lead to operate the contact centre for the virtual banking. You will formulate an omni-channel customer services strategy, manage customer services process and workflows, advocate customer voices and to provide an excellent customer services standard. You will be the project lead to enhance and expand the new contact centre, including the staffing plans, schedules, team structures, system, etc. In addition, you will prepare MIS report for Management review.

To qualify, individuals must possess:

• Bachelor degree or above in related discipline
• Minimum 8 years' experience in contact centre/ customer services/ telemarketing, preferably gained in Banking/ Financial Services industry
• Solid project management experience will be a plus
• Strong analytical and interpersonal skills
• Excellent communication skills with fluency in both English, Cantonese and Mandarin

Contact Monique Yeung on (852) 3103 4339 or APPLY NOW by clicking the button below quoting reference number MY 235880
http://www.ambition.com.hk
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