Business Analyst

Job Duties

Act as a primary liaison with customers to gather, analyze, and clarify business and functional requirements
Conduct requirement workshops and discussions, translating customer needs into clear documentation
Manage customer expectations through strong communication and interpersonal skills
Adapt analysis and solutions to suit different customer environments and use cases

Perform end‑to‑end business analysis for IT and API‑based products
Design and document:
- Business and system process flows
- API interaction and integration flows
- End‑to‑end solution and data relationships
Provide clear functional specifications and design direction to outsourced developers
Support product design using tools such as iQAX
Ensure solutions are practical, maintainable, and suitable for efficient bug fixing and future enhancement

Address delivery challenges including:
- Limited or no user interface
- Developer‑completed features with restricted internal testing capability
- Heavy reliance on customer‑led UAT
Prepare UAT scenarios, test cases, and supporting documentation
Support customers during UAT cycles, consolidating feedback into actionable change requests
Work with development teams to clarify issues and drive timely resolution

Collaborate with internal teams, external vendors, and customers to ensure alignment throughout delivery
Evaluate the impact of customer‑specific changes on existing clients and core product behaviour
Support controlled customization by:
- Assessing downstream impacts
- Engaging selected key customers for early validation and approval
Identify and resolve potential issues before key meetings, approvals, or go‑live milestones

Proven experience as a Business Analyst, preferably in IT, API, or integration‑based environments
Strong ability to document business and functional requirements, process flows, and system interactions
Experience working with API products, system integrations, or platform‑based solutions
Familiarity with UAT planning, execution, and customer support
Experience working with outsourced or offshore development teams is an advantage

Excellent verbal and written communication skills
Strong interpersonal skills with the ability to engage diverse customer profiles
Comfortable managing multiple stakeholders with competing priorities
Able to explain complex technical concepts in clear, business‑friendly terms