Application Support (Trade Settlement)- 40-50k

Responsibilities:

• Maintain stability of production environment with proper service request, incident and change management
• Perform day-to-day operational and production support tasks (e.g. staff on/off boarding, system health checks and monitoring)
• Provide first level support for all back office and corporate applications. Troubleshoot and resolve incidents reported within service level agreement
• Liaise with infrastructure, development teams and vendors to implement permanent fix of production problems
• Deploy new releases to production environment
• Provide application support for weekend changes and public holidays
• Communicate regularly with business users on technology events
• Manage small support projects such as vendor application roll out

Requirements:

• Knowledge in settlement system (e.g. GLOSS), or the trade settlement process flow;
• Excellent communication (written and oral) skills;
• Good interpersonal skills;
• Strong problem solving and analytical skills
• Able to work under stress