Training Operation and Facilities Manager

Key Responsibilities

• Oversee Cathay Academy's operations, focusing on resource planning, facility management, budget control, and onsite learning support to deliver a world-class experience.
• Lead a centralized team that provides standardized learning support functions for the Customer Experience and Leadership & Organisation Development teams.
• Manage and enhance training facilities, including planning, setup, equipment and technology, resource management, logistics, cleanliness, maintenance, customer service, and continuous improvements.
• Efficiency Improvement and Process Modernization
• Identify inefficiencies and develop strategies to enhance operational processes using modern technologies.
• Conduct regular audits to evaluate facility utilization and discover optimization opportunities through technology-driven solutions.
• Implement innovative technologies to boost the efficiency and effectiveness of facility operations, including automation tools, data analytics, and real-time monitoring systems.
• Monitor and analyze key performance indicators (KPIs) to track progress and measure the success of efficiency improvement initiatives.
• Identify and source tools and systems to optimize training logistics, such as scheduling, resource allocation, and participant management.
• Implement technology solutions to streamline the allocation of training rooms, equipment, and resources for smooth training delivery.
• Stay updated on the latest trends in facility management technology, identifying opportunities for modernization and innovation.
• Collaborate with cross-functional teams to ensure technology development aligns with business goals.
• Manage projects related to technology implementation, including planning, budgeting, vendor selection, and oversight.

Requirements

• Degree in a relevant field, preferably related to education or training.
• At least 8 years of experience in operations and process improvement.
• Passion for people, culture, and continuous improvement.
• Lean qualification and experience preferred, with a proven track record in leading operational efficiency projects and achieving tangible results.
• Proficiency in facility management software, technology tools, and data analytics platforms.
• Strong analytical and problem-solving skills, with experience in data analysis and interpretation.
• Exceptional interpersonal and communication skills for effective collaboration with stakeholders.
• Excellent organizational and project management skills, with the ability to multitask and prioritize effectively.
• Strong leadership skills to ensure efficient and effective process management.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend