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Technology Support Officer

Job description

Responsibilities:

  • Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support as needed.
  • Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines.
  • Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices.
  • Troubleshoot and resolve wireless connectivity for internal and external customers.
  • Troubleshoot and coordinate repairs of hardware and software with vendors.
  • Assist HR and Facilities with ergonomic equipment setups.
  • Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates.
  • Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes. Tracks all Change Forms relating to new hires, departures, support and name changes.
  • Setup and maintenance of conference room audiovisual equipment.
  • Meeting setup and support for video conferencing using web-based conferencing systems. Also, will provide on-site technical support for off-site/remote trials or conferences.
  • Use of User Experience Monitoring application on a daily basis.

Requirements:

  • 2+ years applicable and relevant technical experience.
  • Proficient knowledge of Windows operating systems to include but not limited to Windows 10. Qualified applicants will also have working knowledge of MS-Office Suite ranging from 2016 and higher.
  • fluent in Cantonese, English and Mandarin
  • Experience working in a smaller setting where the technician has 'worn many IT hats' extremely helpful.
  • Basic networking architecture knowledge to include but not limited to TCP/IP, DHCP, and DNS.
  • Prior experience working in a law firm or professional services industry.
  • Knowledge of Server 2012, 2016
  • Suitable for work in a dual-language environment.

Contact Ted LAU on (852) 3103 4326 or APPLY NOW by clicking the button below quoting reference number TL262580

www.ambition.com.hk

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If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend