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Technology Support Officer

Job description


  • Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support as needed.
  • Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines.
  • Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices.
  • Troubleshoot and resolve wireless connectivity for internal and external customers.
  • Troubleshoot and coordinate repairs of hardware and software with vendors.
  • Assist HR and Facilities with ergonomic equipment setups.
  • Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates.
  • Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes. Tracks all Change Forms relating to new hires, departures, support and name changes.
  • Setup and maintenance of conference room audiovisual equipment.
  • Meeting setup and support for video conferencing using web-based conferencing systems. Also, will provide on-site technical support for off-site/remote trials or conferences.
  • Use of User Experience Monitoring application on a daily basis.


  • 2+ years applicable and relevant technical experience.
  • Proficient knowledge of Windows operating systems to include but not limited to Windows 10. Qualified applicants will also have working knowledge of MS-Office Suite ranging from 2016 and higher.
  • fluent in Cantonese, English and Mandarin
  • Experience working in a smaller setting where the technician has 'worn many IT hats' extremely helpful.
  • Basic networking architecture knowledge to include but not limited to TCP/IP, DHCP, and DNS.
  • Prior experience working in a law firm or professional services industry.
  • Knowledge of Server 2012, 2016
  • Suitable for work in a dual-language environment.

Contact Ted LAU on (852) 3103 4326 or APPLY NOW by clicking the button below quoting reference number TL262580

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