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- Manage Service Level assessment, prepare Service Level Agreement (SLAs) reporting and conduct analysis
- Establish and maintain relationship with clients, act as the main point of contact for enquiries
- Conduct regular performance reviews, analyze key metrics (KPI) and trends, and implement corrective actions
- Work with internal team members in overseas offices
- Collaborate with clients to understand their business objectives, identify opportunities for service improvement, and develop strategies to enhance service quality and efficiency
- Ensure compliance with relevant industry standards, regulatory requirements, and company policies.
- Bachelor's degree in relevant discipline
- 3+ years of experience in IT service mangement, with a focus on service delivery and customer relationship management
- Prior experience in networking tools
- ITIL v4 Foundation certification is preferred
- Strong interpersonal, presentation and problem-solving skills
- Outstanding Cantonese, English and Mandarin
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend