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Service Manager 80k - Leading Telecom

Job description


  • Manage Service Level assessment, prepare Service Level Agreement (SLAs) reporting and conduct analysis
  • Establish and maintain relationship with clients, act as the main point of contact for enquiries
  • Conduct regular performance reviews, analyze key metrics (KPI) and trends, and implement corrective actions
  • Work with internal team members in overseas offices
  • Collaborate with clients to understand their business objectives, identify opportunities for service improvement, and develop strategies to enhance service quality and efficiency
  • Ensure compliance with relevant industry standards, regulatory requirements, and company policies.


  • Bachelor's degree in relevant discipline
  • 3+ years of experience in IT service mangement, with a focus on service delivery and customer relationship management
  • Prior experience in networking tools
  • ITIL v4 Foundation certification is preferred
  • Strong interpersonal, presentation and problem-solving skills
  • Outstanding Cantonese, English and Mandarin

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