Senior Support Analyst

Job Responsibilities

Provide daily system support for securities trading platforms, ensuring system stability, availability, and timely issue resolution.
Perform monitoring, troubleshooting, and root‑cause analysis across application, server, and network layers.
Execute morning system checks (from 7:00 AM) and handle operational support tasks.
Work with internal teams and vendors to escalate and resolve technical incidents efficiently.
Support weekend operations on a rotation basis.
Prepare technical documentation, incident reports, and operational procedures.
Assist with system enhancements, testing, deployment, and production rollouts.

Job Requirements

Minimum 4 years' experience in system support for securities trading systems.
Strong knowledge of SQL for troubleshooting and data analysis.
Proficiency with Windows and Linux server commands and shell scripting.
Good understanding of server and network infrastructure (connectivity, firewalls, load balancing, etc.).
Willing to work morning shifts (7am start) and weekend rotation.
Advantageous: