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Senior Infrastructure Support Specialist (Banking)

Job description


  • Provide support for infrastructure located in China, ensuring compliance with regulatory requirements.
  • Work closely with the Senior Technology Manager based in Hong Kong.
  • Configure and maintain various infrastructure components, including stand-alone PCs and encryption devices.
  • Perform necessary maintenance activities such as OS upgrades, security patching, and network changes.
  • Manage applications hosted on hardware platforms.
  • Critical role in ensuring functional applications during working hours to meet regulatory obligations.
  • Offer technical support and address procedural inquiries on a full-time basis.
  • Monitor hardware platform and application health, prioritizing problem resolution based on impact.
  • Identify and implement efficient resolutions, leveraging available resources.
  • Collaborate with the Senior Technology Manager to analyze and address encountered issues.
  • Document resolved problems and provide recommendations to reduce future incidents.


  • Proficiency in Chinese-Mandarin language is required.
  • 4-8 years of industry experience in IT infrastructure design and enterprise architecture.
  • Familiarity with application infrastructure and various technologies (Java, .NET, Citrix, WebLogic, Tomcat, Oracle EXADATA, SQL Server, Windows, Networking configurations).
  • Leadership experience in significant transformation programs.
  • Ability to define infrastructure architecture and deliver enterprise-level solutions.
  • Support project delivery involving in-house and third-party teams.
  • Experience with enterprise application development, integration, and deployment.
  • Effective communication skills across technical and executive levels.
  • Ability to work independently in a matrix environment and collaborate effectively.

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