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Senior Deskside Support

Job description

Responsibilities

  • Oversee day-to-day operations of deskside and service desk support team.
  • Supervise support team and train team members
  • Provide L2 - L3 support and act as escalation point of contact
  • Manage and monitor team performance and report on the metrics
  • Solve end-user's problem in timely manner
  • Review all technical support related processes and documentation for continuous improvement
  • Assist in the creation and implementation of customer self-service material and tools

Requirements:

  • Minimum 3 years working experience in IT infrastructure or deskside support
  • Knowledge and experience in first-line user and technical support with strong skill in trouble-shooting and soft-skill in handling users a must
  • Experience in MS product, Linux (CentOS, RHEL), VMWare ESXI, Docker, AD/ Exchange, UNIX, SQL developer
  • Good to have experience in Apache, Barracuda, Sophos, ActiveMQ, Nagios, EDI system, Veeam, ESXI install / upgrading (6.5,6.7,7.0)
  • Strong communication skills are required
  • Good team player(Good team leader to drive motivation and skill up the team)
  • Proactive, Independent, and able to work under pressure

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend