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Senior Deskside Support

Job description


  • Oversee day-to-day operations of deskside and service desk support team.
  • Supervise support team and train team members
  • Provide L2 - L3 support and act as escalation point of contact
  • Manage and monitor team performance and report on the metrics
  • Solve end-user's problem in timely manner
  • Review all technical support related processes and documentation for continuous improvement
  • Assist in the creation and implementation of customer self-service material and tools


  • Minimum 3 years working experience in IT infrastructure or deskside support
  • Knowledge and experience in first-line user and technical support with strong skill in trouble-shooting and soft-skill in handling users a must
  • Experience in MS product, Linux (CentOS, RHEL), VMWare ESXI, Docker, AD/ Exchange, UNIX, SQL developer
  • Good to have experience in Apache, Barracuda, Sophos, ActiveMQ, Nagios, EDI system, Veeam, ESXI install / upgrading (6.5,6.7,7.0)
  • Strong communication skills are required
  • Good team player(Good team leader to drive motivation and skill up the team)
  • Proactive, Independent, and able to work under pressure

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