Retail Performance Manager

The company

Our client is a French luxury goods conglomerate which designs and manufactures jewellery, leather goods and watches. They are looking for a Retail Performance Manager to support the development of the Performance culture in their network of boutiques and support them in enhancing their performance on a daily basis. This role will be responsible to design and implement management tools & KPIs to measure and optimize the Store operations. The position will be responsible for HK and Macao market and oversees around 13 Point of sales.

Responsibilities

• Collect & consolidate data from relevant parties to prepare monthly sales report, set up KPI for sales analysis
• Acquire necessary external data from all channels to enrich analysis combined with market insight and business result for decision making
• Provide regular in-depth analysis of outliers over and underperforming stores/ boutique staff and work with the management to improve the performance
• Coordinate business direction with boutique team and key stakeholders. Conduct evaluation framework to give clear direction on target result
• Identify needs and bring together different parties on to create rapport, leverage support or create new opportunities to drive more sales
• Formulate sales strategy with individual staff to anchor big sales and recommend value added activities that will increase individual UPT, promotes cross-selling of categories, increases retention and return rates of clients
• Close monitoring on major sales leads and provide support on settlement for discount negotiation and stock arbitration
• Work closely with finance team to formulate and roll out of new compensation scheme for boutique team
• Research on market feedback for management to bridge the gap, report on progress and discuss action plans
• Perform regular reports and give recommendation to ensure that staffing is in line with the respective Store's customer traffic and support increase in customer conversion rate
• Organize working committee to bring in key stakeholder including boutique members to increase project transparency and facility executions
• Handle project and develop KPI score for new boutique opening or expansion

Profile

• University degree required in Business Administration, Finance, Marketing or similar field
• With minimum 6 years' working experience on Boutique Management, Retail Analytics, Store Planning, KPIs in a leading luxury company.
• Strong analytical skills and sensitive to number, able to consolidate large amount of data
• Strong stakeholder management skill, willing to work in a cross-functional and bring in multiple key project stakeholders together and unify their goal.
• Agile, curious, open-minded & show strong teamwork skills as a leader and a team player
• Capable of working under pressure and meeting short deadlines.
• Watch and Jewelry / Fashion / retail / luxury background is definitely an advantage
• English and Cantonese is a must, Mandarin is a plus

Interested parties please contact Bella To at bella.to@ambition.com.hk or call at 3103 4368 or click APPLY NOW quoting reference number # 261262 - Retail Performance Manager

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend