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Production Support Specialist

Job description


  • Coordinate the release and deployment process for UAT and production environments, including conducting post-deployment checks.
  • Provide support for production incidents, including replicating and analyzing issues, performing data patching, and sharing relevant data with the product/project team for further investigation.
  • Act as a dedicated resource for performing day-to-day testing of the POS application.
  • Conduct system health checks and monitor system batch jobs to ensure smooth operation.
  • Collaborate with vendors on security and server-related tests, such as penetration testing, vulnerability assessments, and server upgrades.
  • Manage and administer service requests for the team, ensuring timely resolution and effective communication.
  • Generate system reports for management and the helpdesk to facilitate decision-making and support operations.


  • Minimum of 3 years of relevant experience with hands-on knowledge of JBoss/Tomcat and Apache administration and support.
  • Understanding of server certificate renewal processes.
  • Basic knowledge of networks and firewalls is considered an advantage.
  • Knowledge in areas such as PL/SQL programming, XML, JSON, API, and Control-M is desirable.
  • Experience and interest in performing functional tests on mobile apps is preferred.
  • Ability to thrive under high-pressure situations.
  • Adaptable to a fast-paced environment, occasionally requiring overtime and work outside of regular office hours.
  • Strong analytical and problem-solving skills.
  • Proactive personality with a can-do attitude.
  • Ability to work independently with minimal supervision while maintaining high productivity.
  • Excellent interpersonal and communication skills.
  • Fluent in both written and spoken Cantonese and English.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply.