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Network Engineer (LAN, WAN, and WLAN)

Job description

Position Overview:
We're seeking a skilled Network Engineer to join our Information Services team in HK. This role is ideal for someone passionate about network infrastructure and customer service excellence. You'll provide Tier 3 LAN, WAN, and WLAN support during Asia Pacific hours, ensuring high performance and reliability across our global offices and data centers.

Key Responsibilities:

  • Provide day-to-day technical support for network infrastructure globally
  • Configure LAN, WLAN, and WAN environments
  • Monitor network performance and troubleshoot issues
  • Perform network maintenance, upgrades, and wireless surveys
  • Support remote access (Palo Alto Prisma/Global Protect)
  • Assist with office build-outs and upgrades
  • Collaborate with vendors and document procedures clearly
  • Participate in change control and management processes

Required Qualifications:

  • 2+ years of relevant technical experience
  • Hands-on experience with Cisco switching, routing, SD-WAN
  • Experience with PRISMA Access and enterprise WiFi
  • Familiarity with network monitoring platforms and routing protocols (BGP, EIGRP, OSPF)
  • Ability to analyze packet captures and understand firewall concepts
  • Proficient in English (spoken and written)
  • Willingness to work extended hours and travel as needed

Preferred Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or related field
  • Experience with Palo Alto Networks, Aruba wireless infrastructure, and network automation tools
  • Certifications (Cisco, Palo Alto, Aruba)
  • Fluency in Chinese and English