Manager, Fraud Management

Key Responsibilities

• Lead initiatives to strengthen AML mule control and fraud transaction monitoring, ensuring effective incident coordination.
• Assess current and emerging fraud and AML risks, and drive the design and implementation of mitigating controls.
• Serve as the first line of defense, advising business units on risk appetite, prevention strategies, and control measures.
• Develop and maintain management information (MI) reports to highlight trends and control effectiveness for senior leadership.
• Evaluate existing controls, identify gaps, and collaborate with relevant teams to implement improvements.
• Ensure all deliverables meet internal policies and external regulatory requirements.
• Support new business initiatives by assessing associated risks and coordinating control design with stakeholders.
• Monitor the performance of existing controls and escalate deficiencies as needed.
• Assist in managing incidents and customer issues, providing feedback and insights to senior management.
• Contribute to the operational efficiency of the risk management function.
• Provide support for ad-hoc requests from leadership and business units.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Minimum 5 years of experience in banking or financial services, preferably in retail banking and regulatory compliance.
• Strong knowledge of AML, fraud risk management, and investigative procedures.
• Excellent analytical, communication, and interpersonal skills.
• Proficiency in English and Chinese.
• Experience with programming tools such as SQL, SAS, or Python.
• Familiarity with agile methodologies or experience in dynamic risk management environments.