IT User Support / Trainer, global law firm

Location: Hong Kong City
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH242576_1614842801

My client is a global law firm with strong presence in Asia, US and Europe. They are now looking for a high caliber to provide support in troubleshooting, training, and project participation.

Job duties

  • Assist in the development of training materials such as quick reference guides, training manuals, mini-tips, email tips, online viewlets and other e-Learning tools
  • Provide in-depth, advanced troubleshooting and issue resolution for desktop applications
  • Ensure problem solving and solutions reflects understanding of software and hardware integration and functioning
  • Use firm and vendor-provided online knowledge bases as well as other resources to research and resolve issues


  • Degree holder in Information Systems Technology or similar subject
  • Solid knowledge in Windows XP required. Advanced knowledge of Microsoft Office programs, including Word, Outlook, Excel and PowerPoint.
  • Knowledge on Avaya IP phone and document management system
  • Knowledge on APC product such as UPS, PDU and Inrow system
  • Knowledge on Cisco router or switch
  • Knowledge on renovation or moving project
  • Datacenter setup experience
  • Fluency in Mandarin and English; additional fluency in Cantonese preferred. Strong English language skills (reading, writing, speaking)