IT Support - Well-Established and Diverse Law Firm

• Provide 1st and 2nd level user support to Hong Kong staff on hardware, software and phone-related issues
• Process and escalate requests to senior technicians when required
• Install, configure and troubleshoot hardware, software and operating systems according to guidelines and policies
• Coordinate with internal staff and external vendors to resolve requests
• Update and maintain database on changes in a timely manner
• Prepare documents and analysis including spreadsheets and statistics
• Perform ad-hoc assignments when required

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend