IT Support - Well-Established and Diverse Law Firm

Job description

Provide 1st and 2nd level user support to Hong Kong staff on hardware, software and phone-related issues
Process and escalate requests to senior technicians when required
Install, configure and troubleshoot hardware, software and operating systems according to guidelines and policies
Coordinate with internal staff and external vendors to resolve requests
Update and maintain database on changes in a timely manner
Prepare documents and analysis including spreadsheets and statistics
Perform ad-hoc assignments when required

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend