IT Support L1-L2, Regional Financial Service

About the Role:
We are seeking a proactive IT Support Analyst to join our regional technology team. This role provides Level 1 to Level 2 technical support across our offices in Hong Kong and Singapore, ensuring smooth day-to-day IT operations in a fast-paced financial services environment.

Key Responsibilities:

• You'll provide first and second-line support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems via phone, email, remote tools, and in-person.
• Support end-user devices including desktops, laptops, mobile devices, and peripherals.
• Assist with onboarding/offboarding processes including account setup and equipment provisioning.
• Maintain documentation of support requests and resolutions.
• Collaborate with regional and global IT teams to escalate and resolve complex issues.
• Ensure compliance with internal IT policies and security standards.

Requirements:

• Proven experience in IT support, ideally within financial services or a corporate environment.
• Strong troubleshooting skills across Windows OS, Microsoft 365, and common enterprise applications.
• Familiarity with networking concepts, VPNs, and remote access tools.
• Fluent in English and Cantonese (spoken and written);
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Willingness to occasionally support out-of-hours or weekend work if required.

What We Offer:

• A dynamic and collaborative work environment.
• Exposure to regional IT operations and enterprise technologies.
• Opportunities for professional development and career growth.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend