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- Posted 27 October 2021
- SalaryHK$40000 - HK$50000 per month
- LocationHong Kong
- Job type Permanent
- DisciplineTechnology
- ReferenceBBBH250546_1635303832
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IT Service Manager - Conglomerate - Hong Kong
Job description
IT Service Manager - Conglomerate - Hong Kong
A top tier conglomerate is looking for a IT Service Manager with team lead experience.
Key responsibilities
- Act as the key escalation point of IT services to ensure all incidents are managed and resolved in appropriate manners
- Review IT services on regular basis and drive service improvement plans continuously
- Manage a team in problem identification, cause investigation and solution recommendation
- Work closely with various business units to build a culture of high performance, collaboration, and continuous improvement
- Manage VIP Support and vendor
Hiring requirements5+ years' helpdesk related experience in sizeable firms
- Solid technical knowledge of: Windows, MacOS support, Office 365
- Strong exposure to team leadership and people management
- Excellent communication and interpersonal skills in English and Chinese (Cantonese/Mandarin)
- Preferred: ITIL v3 certification, hands on experience with ServiceNow
Please submit resume to Stephanie Tung: stephanie.tung@ambition.com.hk