IT Helpdesk Support - Banks ($20-25k)

My Client is a subsidize company of one of the largest Bank. They are currently trying to hire helpdesk support to join and strengthen their team.

Job Description

• Provide first-level contact and convey resolutions to user issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Walk users through the problem-solving process
• Follow up with users, provide feedback and see problems through to resolution
• Ensure proper recording, documentation, and case closure
• Recommended procedure modifications or improvements

Job Requirement

• Proven working experience in providing help desk support
• Diploma in Information Technology, Computer Science or equivalent
• Previous working experience in Banking is preferred
• Working knowledge of help desk software, databases, and remote control
• Customer service orientation

If you are interested in this position please either submit your CV here or send your CV straight to ronald.lee@ambition.com.hk thanks