Installation and Service Coordinator | MNC

Responsibilities:

• Arrange installation tasks and maintain service schedules.
• Prepare daily reports.
• Collaborate with the installation lead to address any installation issues and ensure timely completion.
• Assist customers in choosing and purchasing the correct service parts for Life Fitness products.
• Generate work orders, update customers on their status, and follow up with service technicians regarding the arrival of parts.
• Restock service parts and update inventory records upon receiving new shipments.
• Set up appointments, dispatch service technicians, and coordinate installers for assembly tasks to enhance productivity.
• Handle incoming service support calls and manage responses.

Requiremnets:

• At least 5 years of experience in support operations for field service.
• Excellent decision-making skills, highly organized, and detail-oriented.
• Quick and accurate with a strong attention to detail.
• Proficient in Microsoft Office and experienced with Zendesk email ticketing.
• Some technical experience is advantageous.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend