Helpdesk Support/ Technical Support Engineer, MNC, 30K

My client is a global market leader in waste management and energy recycling. They are now looking for a junior helpdesk support to join their HK office.

Responsibilities:

• Implement, manage, and troubleshoot the overall IT infrastructure
• Monitor performance and ensure IT system availability and reliability
• Diagnose and resolve technical problems in a timely fashion
• Manage IT devices, licenses, and maintenance contracts
• Serve as the first point of contact of users, seeking IT assistance following standard Helpdesk procedure
• Manage and support end-user IT devices

Requirements:

• At least 2 years of working experience in IT infrastructure
• Experience in networks related task such as firewall, routers, switches, and their setup
• Hands-on experience in VM environments using VMWare and SAN storage
• Familiar with Microsoft Windows Server management
• Experience in end-user service and Helpdesk support
• Good communication skills in English and Chinese
• CCNA, MCSE, VCP, ITSM holder is preferable