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Helpdesk Support - Financial Services - Hong Kong

Job description


  • You will provide technical support to end-users and clients via phone, email or in person
  • You will diagnose and troubleshoot software and hardware issues
  • You will update equipment inventory management system and rack information.
  • You will train end-users on how to use software applications
  • You will maintain and update system documentation
  • You will follow procedures, instructions and checklists to complete tasks with good quality
  • You will ensure all client requests and other ad-hoc duties are processed in an efficient and timely manner


  • Bachelor's degree in Computer Science or related field is preferred
  • at least 2 years' experience on End User Support
  • Experience in technical support or related field
  • Good Knowledge of operating systems, Microsoft Teams Phone, software applications, and hardware components
  • Experience in meeting and conference room technology, say Microsoft Teams Room.
  • Familiarity with remote desktop software and help desk software
  • Understanding of IT network concepts
  • Good communication and interpersonal skills
  • Able to work independently.

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