Helpdesk Engineer - Financial Service

Job Responsibilities

Provide first- and second-level technical support to end users and clients via phone, email, remote access, or in-person
Diagnose, troubleshoot, and resolve software, hardware, and peripheral issues
Support and maintain meeting room and conferencing systems, including Microsoft Teams Rooms
Update and maintain equipment inventory systems, rack information, and asset records
Educate and train end users on the effective use of software applications and IT tools
Maintain accurate system documentation, procedures, and knowledge base articles
Escalate unresolved or complex issues to the appropriate support teams or vendors
Adhere to established procedures, instructions, and checklists to ensure service quality
Ensure all client requests and ad-hoc tasks are handled efficiently and within SLAs
Perform any additional duties as assigned by supervisors

Minimum 3 years of experience in End User Support or a related technical support role
Strong hands-on experience in technical support and end-user service environments
Solid knowledge of operating systems, Microsoft Teams Phone, software applications, and hardware components
Experience supporting meeting and conference room technologies, such as Microsoft Teams Rooms
Familiarity with remote desktop tools and IT service/help desk systems
Good understanding of basic IT network concepts
Excellent problem-solving, communication, and interpersonal skills
Ability to work independently and manage tasks with minimal supervision
Willing to perform off-office-hours support, including weekends and public holidays
Bachelor's degree in Computer Science or a related discipline is preferred