Helpdesk Engineer

Skills & Qualifications

3+ years of experience in End User Support
Solid background in technical support or a related field
Strong problem‑solving, communication, and interpersonal skills
Good knowledge of operating systems, Microsoft Teams Phone, common software applications, and hardware components
Experience with meeting/conference room technologies (e.g., Microsoft Teams Room)
Familiarity with remote desktop tools and help desk ticketing systems
Bachelor's degree in Computer Science or related discipline (preferred)
Understanding of basic IT network concepts
Willingness to support off‑office hours, including weekends and public holidays
Able to work independently and handle tasks with minimal supervision

Job Responsibilities

Provide technical support to end users and clients via phone, email, and onsite
Diagnose and troubleshoot hardware and software issues
Maintain and update inventory management systems and rack information
Train users on software applications and system features
Create and maintain system documentation
Escalate unresolved issues to the appropriate support teams
Follow established procedures, instructions, and checklists to ensure quality delivery
Ensure all client requests and ad‑hoc tasks are handled efficiently and on time
Perform other duties assigned by supervisors