Fraud Specialist - leading bank

Key Responsibilities

• Engage with customers who are victims or potential victims of fraud, asking relevant questions to understand the purpose and nature of their transactions.
• Evaluate whether the customer's explanation aligns with their profile and the bank's knowledge of their circumstances.
• If customers insist on proceeding despite warnings, take appropriate risk mitigation steps, such as temporarily suspending the transaction or seeking assistance from law enforcement authorities (e.g., police).
• Provide prompt, professional guidance to customers who suspect they have been defrauded.
• Liaise and coordinate with internal teams and external parties, including the police, on fraud-related matters.
• Stay informed about current fraud trends and actively work to minimize or prevent customer losses.
• Promote a strong culture of fraud awareness and prevention within the organization.

Requirements

• Strong customer-focused mindset with a commitment to delivering high-quality service.
• Excellent communication skills in English and Chinese; proficiency in Putonghua is an advantage.
• Strong problem-solving and interpersonal skills.
• Availability to work on Saturdays.
• Ability to commit a minimum of 40 hours per month and attend a two-week full-time training program upon joining.