Fraud Operations Specialist - Banking Industry 40-50k

Responsibilities:

• Review and investigate complex and significant fraud cases and compile investigation reports to provide findings and identify potential control weaknesses according to regulatory requirement and internal procedures. Ensure investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators.
• Review and quality check off-shore team's investigation/detection activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank's interest and escalation of serious or syndicate fraud activities for further actions.
• Review serious or complex operational or control issues, determine and present the optimal options for resolution to mitigate the identified fraud risk, track the response, and ensure appropriate governance.
• Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation.
• Understand and adhere to established policies and procedures in own team
• Develop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activities
• Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation
• Review and perform check off-shore team's investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank's interest and escalation of serious or syndicate fraud activities for further actions
• Ensure investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators
• Handle ad hoc projects and other duties as assigned

Requirements:

• University Graduate in Business Administration, Banking, Finance, Account or related discipline
• Minimum 5 years of solid experience in fraud operations / fraud risks / investigations
• Ability to communicate effectively, embrace change and overcome challenges
• Ability to prioritize conflicting demands and problems in a dynamic environment
• Ability to oversight a robust fraud operations team and working with controls that manage fraud risk
• High level of influencing skills with the ability to communicate to multiple stakeholders
• High proficiency in English, Chinese and Putonghua
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Able to cope with pressure and tight deadlines

Contact Ms. Alexandra Leung at (852) 3103 4312 or APPLY NOW by clicking the button below.

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