Customer Solution Expert (20-24K)

Job Responsibilities

• Act as a regional expert and change agent to drive customer adoption of the new Customer Service (CS) setup and digital communication tools.
• Ensure performance team meets service level targets to maintain high customer satisfaction.
• Lead continuous improvement initiatives across customer service and supply chain operations.
• Resolve customer requests efficiently by leveraging expertise in assigned supply chain areas.
• Provide optimal solutions that balance internal resources with external market needs.
• Collaborate cross-functionally to enhance operational efficiency and customer experience.

Requirements

• Education: Bachelor's degree in Supply Chain, Business Management, Engineering, Operations Management, or equivalent.
• Experience: Minimum 3 years in Customer Service and/or Supply Chain Management.
• Leadership Support: Ability to assist the Head of Customer Service in executing strategies and developing the team for value creation.
• Planning & Prioritization: Strong skills in managing tasks to meet CS response KPIs aligned with the new CS setup.
• Collaboration: Proven ability to build partnerships and work effectively with internal and external stakeholders to achieve team objectives.
• Problem Solving: Capable of analyzing exception cases and delivering effective solutions.
• Accountability: Demonstrates ownership and commitment to achieving results.
• Technical Knowledge: Solid understanding of Order-to-Cash processes and data management

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend