Customer Service Executive (Order Fulfillment | 25 - 29k)

My client is US leading manufacturer. Looking to enhance their order processing function, they are now in search of a Customer Service Executive.

Reporting to the Supply Chain Manager, your responsibilities will include:

• Accurately process customer orders received with appropriate documentation
• Respond promptly to customer inquiries regarding order status, product availability, and delivery timelines
• Work closely with the warehouse and logistics teams to ensure orders are picked, packed, and shipped accurately and on time
• Address and resolve any issues related to order discrepancies, delays, or damages in a professional and timely manner
• Maintain accurate records of customer interactions, orders, and transactions
• Generate regular reports on order fulfillment metrics and customer service performance

To qualify, one must possess

• Diploma holder with at least 5 years of order fulfillment experience
• Experience handing B2B client order
• Experience supporting clients in China would be an advantage
• Team player mentality with good communication skills
• Proficient command of both written and spoken Chinese and English

Contact Anson Chan on (852) 3103 4334 or email anson.chan@ambition.com.hk

APPLY NOW by clicking the button below quoting reference number AC 277655.

www.ambition.com.hk

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