Customer Service Executive

Job Responsibilities:

• Provide excellent customer service through various channels.
• Handle customer inquiries.
• Enhance customer satisfaction.
• Assist with service and product training.
• Perform other customer service duties as needed.

Requirements:

• Post-secondary degree.
• 3 years of customer service experience, preferably in e-commerce or logistics.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in English, Cantonese, and Mandarin; fluency in Mandarin is a plus.
• Fast and accurate Chinese typing.
• Proficient in Microsoft Word, Excel, email, and various IT systems.
• Proactive and team-oriented.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend