Contact Centre Lead, Virtual Banking

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: HK$60000 - HK$85000 per month
REF: BBBH235880_1567146732

Our client is a Virtual Bank which obtained HKMA first batch of license early this year. As part of their expansion, an outstanding opportunity has been created for an experienced Contact Centre professional to join the business to set up the omni-channel customer contact centre.

Report directly to the Head of Customer Service, you will be the key member of the team to build a new contact centre team for virtual banking business and formulate an omni-channel customer services strategy. You will manage the customer services process and workflows, advocate customer voices and to provide an excellent customer services standard. You will be the project lead of setting up the new contact centre, including the staffing plans, schedules, team structures, system, etc. In addition, you will prepare MIS report for Management review.

To qualify, individuals must possess:

  • Bachelor degree or above in related discipline
  • Minimum 8 years' experience in contact centre/ customer services/ telemarketing, preferably gained in Banking/ Financial Services industry
  • Solid project management experience will be a plus
  • Strong analytical and interpersonal skills
  • Excellent communication skills with fluency in both English, Cantonese and Mandarin

Contact Monique Yeung on (852) 3103 4339 or APPLY NOW by clicking the button below quoting reference number MY 235880
Data provided is for recruitment purposes only