Client Experience Manager - Insurance Space (55K - 65K)

Key Responsibilities:

• Design and develop a comprehensive client loyalty program from scratch
• Source and negotiate with loyalty reward suppliers, managing the onboarding process
• Create and execute the digital reward distribution system for eligible members
• Collaborate with the data team to segment clients for different reward levels
• Develop targeted communications for various customer segments and channels
• Lead internal training and change management initiatives related to the loyalty program
• Continuously monitor, analyze, and optimize the program's performance
• Support the Client Experience team in designing and enhancing other customer journeys
• Stay current with industry trends and best practices in loyalty programs and customer experience

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or related field
• 5+ years of experience in customer loyalty, relationship marketing, or related areas
• Proven track record in designing and implementing successful loyalty programs
• Strong analytical skills with the ability to interpret data and derive actionable insights
• Excellent project management and organizational skills
• Outstanding communication and interpersonal abilities
• Experience in vendor management and negotiation
• Proficiency in CRM systems and data analysis tools
• Knowledge of digital marketing and customer engagement strategies
• Ability to work cross-functionally and influence stakeholders at all levels

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend